Delivery & Returns Policy

Delivery

Orders are usually dispatched within 3-7 working days of order placement, except where items are made to order or are out of stock. In these cases, delivery will be advised.
Unless stated otherwise, the delivery costs are indicated at time of purchase. At peak periods deliveries may take slightly longer. Items may not always be delivered on weekends.

UK Deliveries 5-10 days

Standard parcel – £5.95 | Large parcel – £12.95 |

Furniture (UK non-mainland) – please contact for a customised quote. If purchasing online the delivery charge will be handled separately following order placement. Price guide: UK mainland £60-£80

UK Non-Mainland – 10-14 days

Scottish Highlands & Islands, Northern Ireland, Isle of Man £15.95

Channel Islands and Isle of Wight £24.95

Please allow extra time for deliveries outside the United Kingdom mainland, the Scottish Highlands and Islands and other regions which are less accessible to post carriers.

Delivery outside of the UK will be advised at the time of purchase.

Returns

We hope that you will be pleased with your purchase, however, you may return your order within 7 working days of delivery for UK orders, and 14 days for international orders. Returned items which are not in new or unused condition cannot be credited. Please note that you must report any damage within two days of receiving the items or we cannot accept any responsibility and will not be able to process a refund. All returns must be sent back to us in the original packaging, please ensure they are packaged securely and sufficiently to withstand delivery. The amount refunded will not include P&P paid. There are no refunds on sale items.

If you return an item we recommend using insured registered post and keep proof of postage. We cannot refund items broken or lost during return transit. Unless the item is faulty, it is returned at your own cost. We will not refund the original postage cost unless items are faulty. Please email us with return item details prior to posting the item. The address for returns is: Returns, Frame & Cover, Unit 8, Stephen House, 1B Darnley Road, London, E9 6QH